COMMON ORDERING QUESTIONS AND PROBLEMS
- CAN I ORDER WITH A CHECK? Yes, of course! You can mail your order to us at:
7945 MacArthur Blvd, Suite 215
Cabin John, MD 20818
Include $3.99 for the first 2 books for shipping, $1 for each additional book.
You can also use the order form located here: Order form.
- I CAN'T LOG INTO MY ACCOUNT. Please make sure you have an account with our new shopping cart -- we changed software in August 2015, and we were not able to move over old accounts. If you haven't ordered since August 2015, you don't have an account and will need to set up a new one (or order as a guest).
- I HAVE A COUPON BUT IT WASN'T APPLIED AT CHECKOUT. Did you remember to click the button to apply the coupon to your order? This is usually the issue. If you don't see the coupon being applied in the order summary, you aren't going to get the discount! Also, make sure the coupon is still valid. (They do have expiration dates.) If all else fails, contact us.
- I CAN'T DOWNLOAD MY EBOOKS / I'm getting a 502 Bad Gateway Error. If we're in the middle of a sale or special promotion, the server may be overloaded. Please wait and try again later. One advantage of being a registered user is download links never expire so you can download your ebooks any time—now or in the future!
- DO YOUR EBOOKS USE DRM? None of the ebooks sold here at wildsidepress.com have Digital Rights Management encryption.
- HOW DO I GET THE EBOOKS? Check out with your email address and you will receive an email with download links. You will need to download them after purchase.
- HOW TO GET KINDLE EBOOKS ONTO MY KINDLE? Download the Kindle versions (they end in .mobi) and move them onto your Kindle with a USB cable -- or, if you have set up a "send to Kindle" email address on amazon.com (highly recommended—it's free), you can email the ebooks as attachments to that amazon.com email address, and they will sync wirelessly with your Kindle.
HOW TO SET UP A "SEND TO KINDLE" EMAIL ADDRSES
More detailed instructions:
Sign up for "Send to Kindle" at amazon.com—they will assign you a special email address just for your Kindle account. When you forward your ebooks as attachments to this special email address, the ebooks will automagically appear in your library and on your device(s). Click here for more information. (This link will redirect you to the "Send to Kindle" instructions page at the Amazon web site.)
"Send to Kindle" is also available as a Chrome and Firefox web browser extension, or for Android, PC, or Mac! Once you have your special email address, you can use it in your browser or your phone or computer. Instructions: Click here (redirects to Amazon.com).
If all else fails, contact us!